CUSTOMER SATISFACTION SURVEY

Dear Customers,

We are committed to providing quality services and strongly believe that your valuable feedback will help identify current needs as well as the desired improvement in our services.

You are therefore requested to complete the below survey.

SN Please rate your ‘Satisfaction Level’ in following areas Highly Disagree Disagree Neither Agree Nor Disagree Agree Highly Agree
1 Bank’s complaint lodgment process is accessible and clear.
2 Bank deals with you in a fair and honest manner.
3 Bank provides adequate product information in a fair and simple manner.
4 Charges for services rendered are fair.
5 Our mentioned Electronic Banking Services are satisfactory.


(Rate services which you are using, otherwise leave the field blank)
i ATM Services clear
ii Debit Card clear
iii SMS Alert clear
iv eStatement clear
v Mobile Banking clear
vi iBanking Services clear
Please select reason(s) for dissatisfaction
Service Not Working Non Delivery of Financial Pin Delays in Transaction
vii Call Center Services clear
Please select reason(s) for dissatisfaction
Long Waiting in Queue Call Handling Staff Behavior
viii Credit Card Services clear
6 Our Branch Banking Services in mentioned areas are satisfactory. i Cleanliness
ii Time taken for services
iii Staff Behavior
iv Required products/services are available to meet your banking needs
Please mention name of Product/Service which is not available
7 You are likely to continue Banking with Bank AL Habib in future.
8 You are likely to recommend Bank AL Habib to a friend or associate.
Customer Name: Relationship Branch:
* A/C Number:         Customer Since:
* Email ID: Captcha:

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CUSTOMER SERVICES DIVISION, PRINCIPAL OFFICE 4th FLOOR, PLOT 30-C, KHAYABAN-E-SHAHBAZ, PHASE-VI, DHA, KARACHI. PHONE: (92-21) 35243570-71 FAX: (92-21) 35243591